Workplace Etiquette: Dealing with Difficult People at Work
Posted on Mon, Jan 23, 2012
by Meghan Keneally
In addition to the obvious “eat healthier” and “work harder” New Year’s resolutions, many people find it helpful to use the fresh start of the year as an opportunity to become a more patient and understanding person. Some of the biggest obstacles to this goal: Naysayers. Bullies. Complainers. Difficult people can wreak havoc on our personal and professional lives, but by applying some key interpersonal skills, we will be able to be more successful both in and out of the office.
If your cubicle-mate is constantly complaining about the squeaky heating system or the tone of the boss during your morning meetings, the criticisms can feel grating and put a damper on your spirits. Instead of allowing the negativity to bring down your performance, use your positive thinking—combined with your knowledge of workplace etiquette and business courtesy—to make both of your lives more pleasant. The next time that your coworker finds a problem, say something like, “What do you suggest we do to fix it?” This will have your coworker thinking of solutions instead of more complaints. By being calm and collected, you can use your workplace etiquette and make a real difference—especially if the problem gets fixed!
No matter how relaxed your workplace may seem, there is always some undercurrent of competition among peers. You are vying for the attention of the same boss, working for the same accounts, and trying to distinguish yourself to your superiors. Rather than being humble about success, some choose to brazenly boast about their victories. The next time your coworkers crow about their recent achievements, simply compliment them. Understand that they are acting arrogant because they are insecure and looking for validation.
Though there is a certain amount of camaraderie that can be built by being social with coworkers, gossiping is not the way to do so. Think of ways that you all can connect without bringing others down. When the conversation shifts to the latest office social scandal, it is completely acceptable to say “I don’t feel right talking about people behind their backs.” While you may get some gentle ribbing immediately afterwards, even the lead gossips will appreciate your move because, deep down, it is a test: they now know that by not gossiping about other people behind their backs, you will surely not gossip about them either.
One of the most challenging personalities to navigate is a bad boss. If your boss is a bully and badgers you, you must rely on your personal strength and confidence. Acknowledge the work that you have put into a project, and defend your actions when appropriate. If that does not work, ask the question: “How would you suggest I improve?” Not only does this put the boss in the position of problem-solver as opposed to problem-creator, it also helps him/her see you taking on the challenge with dignity and appropriate business etiquette.
The workplace can be a jungle sometimes, with clashing personalities and hidden agendas. By keeping your cool, working hard, and treating everyone—whether it be the CEO or the receptionist—with the highest regard and proper business etiquette, you will be able to be on good terms with all while devoting the majority of your time to your work instead of distracting dramatics.