Welcome to Etiquette Outreach

Etiquette Outreach
  • Etiquette Training Video
  • Business Etiquette Program

Welcome to the Big Apple: home of yellow taxicabs, the 
NY Yankees, Broadway, and Etiquette Outreach, a Manhattan-based business-etiquette organization in New York City 
since 2000.

Our mission is to deliver creative, engaging, and comprehensive business-etiquette knowledge to our clients in New York, the 
tri-state area, and overseas.

As a business etiquette expert and current vendor to the NYC Department of Education, Lyudmila Bloch and her partner 
at Etiquette Outreach, Rosemary Carroll, have trained thousands of 
educators, corporate executives, Wall Street bankers, MBA graduates, 
and other professionals in business, corporate, medical, social, judicial, 
and multicultural etiquette.

EtiquetteOutreach.com has already earned a reputation as a global, 
business-etiquette leader and multicultural etiquette expert. 

 

Bloch is a multilingual business-etiquette expert, seminar leader, and business etiquette coach with corporate experience in the United States and abroad. She has hosted leadership training programs, led business etiquette seminars, and provided executive coaching to Fortune 500 companies, universities, and national educational conferences in New York City.

She is the former director of the VIP program at The Plaza Hotel in New York City and author of The Golden Rules of Etiquette at The Plaza and World-Class Business Etiquette (in collaboration with Jeremy Willinger).  Bloch has recently developed a new program for educators, Creating an Effective Workplace in Your School, which helps educators polish their business and social skills.

We are proud to have worked with an extensive list of clients, including Tiffany & Co., Siegel+Gale, Hilton New York, Lycée Français de New York (LFNY), Columbia University, New York Universty, Novartis, The United Nations, The Royal Bank of Scotland, DeloitteLLP, JPMorgan Chase, Apple EU, Memorial Sloan-Kettering Cancer Center, The Bolshoi Ballet and Opera Foundation, The Butterfield Bank of Bermuda, Fairmont Hotels & Resorts, Bermuda Learning Solutions Ltd., The Plaza Hotel, and Saks Fifth Avenue.


Celebrity Chef Bobby Flay and Lyudmila Bloch

Etiquette Outreach is the only multilingual, international etiquette-training service in New York City that offers private/group coaching, and business-etiquette seminars for professionals and business executives.

We offer training in five languages: Persian, French, Spanish, English, and Russian. We can deliver on-site etiquette training in New York City and the tri-state area.

Etiquette Outreach has been recognized for excellence in business-etiquette training and international protocol by the leading universities and international corporate clients. 

Bloch and Carroll were featured in more than 70 national and international publications, includingThe New York Times, Business Week, New York Magazine, ForbesLife, Fortune, Child, Quest, Fox Business, and more. Bloch and Caroll have appeared on the following shows-- ABC, CBS Evening News, CNN, Larry King Live, Channel 12 News, Channel 7 Evening News, Travel, and Food Network.

As a member of New York City Chapter of the National Speakers Association, Rosemary Carroll presented educational seminars in New York State, New York City, and Washington, DC.

In their spare time, Lyudmila and Rosemary share their knowledge about etiquette with 50 schools in the Bronx, New York. They have developed a very popular Character Education program to help minority students improve their social skills, build self-esteem, and develop cross-cultural awareness. In working with these schools, Etiquette Outreach has been successful in reducing the racial achievement gap by providing business-and-leadership training to African-American and Latino students.

Bloch and Carroll have also worked with The French Embassy (via the Consulate General of France) in New York City in support of the dual-language program (French/English) in NYC public schools.

To find out more about our services, please email us at milabloch@gmail.com or call us at (212)977-6804 for more information.

Visit our blog to find out more about workplace etiquette, family etiquette, business dining etiquette, business etiquette seminars, staff development training, social media etiquette, business dining etiquette tips, wine etiquette, netiquette, neuro-etiquette, and social skills for business.